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SHIPPING & POLICIES

SHIPPING & HANDLING

All orders will be processed within 12 - 24 hours after your order has been placed.  Customized orders may take longer.  Orders will arrive to you within 3 - 14 business days.  Please expect delays during times of inclement weather, weekends, holidays, and state of emergencies.

WHERE'S MY ORDER?

Don't worry! If you have already received your tracking number, click the link  and place it into the provided area to get the latest update on the shipment of your order.  If you have any issues or questions feel free to email us. 

 

RETURNS

We do apologize as we are not accepting returns.

EXCHANGES

We do apologize as we are not accepting exhanges.

DAMAGED, DEFECTED, OR WRONG ITEMS

We are all aware and understanding that mistakes happen. We wish to provide you with the best customer service possible. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our address located on your invoice within 7 days from the purchase date. We will refund the return shipping costs if a copy of the shipping receipt is attached to the Return Form and if we investigate and find that we were at fault for your items. Please specify the damage, defect, or wrong item(s) in the description area of your email. We will gladly send out a replacement of the original item(s) purchased at no cost, as long as the merchandise is available and we were at fault. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase or have an option to get first dibs after we have restocked. Returns must be unworn, unaltered, and unwashed with all tags attached (if available). We recommend using a carrier service that provides tracking. Only standard shipping service prices will be refunded.

YOU ARE RESPONSIBLE FOR PAYING FOR THE SHIPPING COST OF YOUR RETURN/EXCHANGE ITEM(S)

In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

 

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HAVE A QUESTION?

SUBMIT IT HERE!

Email: FitnessByFord@outlook.com  /  FitnessByFordCo@gmail.com

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